Beth Milliken's Resume (Last updated August 7th 2009)

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BETH MILLIKEN

678.789.6643

Atlanta, Georgia

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SUMMARY 
Senior analyst with over 9 years of experience implementing, documenting, training, and performing Abuse and Fraud investigations, prevention, mitigation, and incident handling. Much successful and rewarding overlap in the security, engineering, legal and business process realms. Great communicator, team player, mentor and independent researcher/investigator, pursuing a challenging opportunity to continually utilize and increase my technical, analytical, and leadership abilities.

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WORK EXPERIENCE 

KnowThreat, Atlanta, Ga.

2008 - Present
Operations Support
Providing support for the operations of a successful security and virtualization consultancy

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Damballa, Inc., Atlanta, Ga

2007 - 2008
Senior Threat Research Analyst
  • Interfaced with engineering to improve tools.
  • Mined large amounts of data to identify threats and researched trends.
  • Performed detailed investigations of malicious sites and malware.
  • Mentored and trained team members.
  • Provided customer-facing threat descriptions, mitigation plans and customized activity reports to executives.

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EarthLink, Inc., Atlanta, Ga

2004 - 2007
Senior Fraud Analyst
  • Performed investigative and analytical functions as part of the Fraud team.
  • SME and point person for Phisher response, technical SME for anti-phisher toolbar product.
  • Created and Maintained executive reports and crafted departmental improvement plans.
  • Mined large batches of data to identify trends, track history and resolve problems.
  • Worked with legal and audit departments on fraud cases.
  • Interfaced with project teams driving fraud-specific projects and as a fraud subject matter expert for new projects and products.
  • Fostered and maintained collaborative relationships with Customer Communications, Security, NOC, Systems Administration, and Legal departments.
  • Created documentation for training, for internal company use/resource, and for customer-facing policy, support, and education.

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MindSpring Enterprises/EarthLink, Inc., Atlanta, Ga

2000 - 2004
Abuse Investigator, Senior Abuse Engineer
  • Investigated and took action on reports of Abuse incidents, including escalations from executives, administrators of other networks, and law enforcement, utilizing internal and external tools and technologies.
  • Coordinated documentation efforts for training, compiled information and resources provided to employees and customers regarding abuse, security, fraud and legal issues.
  • Actively sought out avenues for obtaining information, cooperation and collaboration from other departments and network vendors to identify and mitigate the impact of new issues on our customers as well as the resources of our team and our network.
  • Oriented, trained and mentored abuse personnel.
  • Provided subpoena compliance and fulfillment.

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MindSpring Enterprises, Atlanta, Ga

1998 - 2000
Customer Service Representative
  • Assisted customers with a wide range of inquiries, including service requests, troubleshooting technical problems, and resolving billing issues.
  • Utilized internal tools, interdepartmental contacts, and escalation paths for investigating and addressing complex problems.
  • Participated in the development and maintenance of a program of weekly quizzes to increase motivation and to identify areas for additional training.

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Feminist Women's Health Center, Atlanta, Ga

1994 - 1998
Clinic Coordinator, Health Educator
  • Culturally sensitive patient advocacy and education; provided traditional and alternative health information to clients.
  • HIV counselor, front/back office, performed confidential and anonymous HIV and pregnancy prevention education, testing, results, and counseling.
  • Coordinated follow-up including extensive medical documentation and on-call response for high-risk patients.

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Quali-Serv Corporation, Macon, Ga

1990 - 1993
Packaging Operations
  • Self-taught Unix basics.
  • Developed and delivering training to Customer Service Representatives on custom Unix applications.
  • Performed basic SQL queries, system maintenance, and troubleshooting.
  • Developed and maintained physical security practices for handling of live Platinum Cards.

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SKILLS AND CERTIFICATIONS 
  • CISSP - Certified Information System Security Professional
  • OPST - Open Source Security Testing Methodology Manual (OSSTMM) Professional Security Trainer #A12V562
  • Verisign Open Source Security Tools Training
  • Experience with Unix, Windows, Mac OS, security applications/utilities: nmap, Ethereal, IPTables, TCPdump, Snort.
  • Proficient with Linux, network protocols/utilities: SMTP, SendMail, Procmail, whois, traceroute, nslookup/dig, ssh, kerberos, others.

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PROFESSIONAL ACTIVITIES 
Founding member of:
  • Kaos Theory Security Research,
  • dc404; Atlanta DefCon Group
  • FreeSideAtlanta
Participant in:
  • Anti-Phishing Working Group
  • Digital Phish Net
  • Communications Fraud Control Association
  • Yearly attendance and frequent presentations at security-related conferences, both on my own time, as well as for my employer. Including, but not limited to ITSG, BlackHat, DefCon, and ShmooCon.

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REFERENCES 
Excellent references available upon request, or you may prefer to go to http://tinyurl.com/BethRecs



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