Beth Milliken's Resume (Last updated September 9th 2008)

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BETH MILLIKEN

678.789.6643

Atlanta, Georgia

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SUMMARY 
Senior analyst with over 8 years of experience implementing, documenting, training, and performing Abuse and Fraud prevention, mitigation, and incident handling. Much successful and rewarding overlap in the security, engineering, legal and business process realms. Great communicator, team player, mentor and independent researcher, pursuing a challenging opportunity to continually utilize and increase my technical, analytical, and leadership abilities.

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WORK EXPERIENCE 

Damballa, Inc., Atlanta, Ga

2007 - 2008
Senior Threat Research Analyst
  • Interfacing with engineering to improve tools.
  • Mining large amounts of data to identify threats and research trends.
  • Mentor and train team members.
  • Provide customer-facing threat descriptions, mitigation plans and customized activity reports to executives.

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EarthLink, Inc., Atlanta, Ga

2004 - 2007
Senior Fraud Analyst
  • Perform investigative and analytical functions as part of the Fraud team.
  • Point person for Phisher response and technical resource for anti-phisher toolbar product.
  • Responsible for creating and maintaining executive reports and crafting departmental improvement plans.
  • Mine large batches of data to identify trends, track history and resolve problems.
  • Work with legal and audit departments on fraud cases.
  • Interface with project teams driving fraud-specific projects and as a fraud subject matter expert for new products.
  • Foster and maintain collaborative relationships with Customer Communications, Security, NOC, Systems Administration, and Legal departments.
  • Create documentation for training, for internal company use and resources, and for customer-facing policy, support, and education.

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MindSpring Enterprises/EarthLink, Inc., Atlanta, Ga

2000 - 2004
Abuse Investigator, Senior Abuse Engineer
  • Investigate and take action on reports of Abuse incidents, including escalations from executives, administrators of other networks, and law enforcement, utilizing internal and external tools and technologies.
  • Coordinate documentation efforts for training, compile information and resources provided to employees and customers regarding abuse, security, fraud and legal issues.
  • Actively seek out avenues for obtaining information, cooperation and collaboration from other departments and network vendors to identify and mitigate the impact of new issues on our customers as well as the resources of our team and our network.
  • Orient, train and mentor abuse personnel.
  • Provide subpoena compliance and fulfillment.

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MindSpring Enterprises, Atlanta, Ga

1998 - 2000
Customer Service Representative
  • Assist customers with a wide range of inquiries, including service requests, troubleshooting technical problems, and resolving billing issues.
  • Utilize internal tools, interdepartmental contacts, and escalation paths for addressing complex problems.
  • Participate in the development and maintenance of a program of weekly quizzes to increase motivation and to identify areas for additional training.

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Feminist Women's Health Center, Atlanta, Ga

1994 - 1998
Clinic Coordinator, Health Educator
  • Culturally sensitive patient advocacy and education; provide traditional and alternative health information to clients.
  • HIV counselor, front/back office, perform confidential and anonymous HIV and pregnancy prevention education, testing, results, and counseling.
  • Coordinate follow-up including extensive medical documentation and on-call response for high-risk patients.

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Quali-Serv Corporation, Macon, Ga

1990 - 1993
Packaging Operations
  • Self-taught Unix basics.
  • Develop and deliver training to Customer Service Representatives on custom Unix applications.
  • Perform basic SQL queries, system maintenance, and troubleshooting.
  • Developed and maintained physical security practices for handling of live Platinum Cards.

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SKILLS AND CERTIFICATIONS 
  • CISSP - Certified Information System Security Professional
  • OPST - Open Source Security Testing Methodology Manual (OSSTMM) Professional Security Trainer #A12V562
  • Verisign Open Source Security Tools Training
  • Experience with Unix, Windows, Mac OS, security applications/utilities: nmap, Ethereal, IPTables, TCPdump, Snort.
  • Proficient with Linux, network protocols/utilities: SMTP, SendMail, Procmail, whois, traceroute, nslookup/dig, ssh, kerberos, others.

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PROFESSIONAL ACTIVITIES 
Participating member of
  • Kaos Theory Security Research,
  • dc404; Atlanta DefCon Group
  • Anti-Phishing Working Group
  • Digital Phish Net
  • Communications Fraud Control Association
  • Yearly attendance and frequent presentations at security-related conferences, both on my own time, as well as for my employer. Including, but not limited to ITSG, BlackHat, DefCon, and ShmooCon.

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REFERENCES 
Excellent references available upon request. You may prefer to click on 'LinkedIn Recommendations' under the Profile tab at the top of this page.

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